Peter Thiel’s book Zero to One presents a philosophy for building the future through innovation, differentiating between the singular act of creating something new (zero to one) and merely replicating successful models (globalization). Thiel argues that successful businesses must strive for a creative monopoly, generating long-term value by offering a proprietary solution an order of magnitude better than any substitute, thereby escaping the destructive nature of competition. Entrepreneurs must adopt a definite optimism, rejecting luck in favor of deliberate planning and foundational decisions regarding co-founders and compensation structures like prioritizing equity to align long-term incentives. Acknowledging that “building it” is not enough, the text stresses that a strong distribution plan is essential for market penetration and success. Finally, Thiel advocates that technology should be developed to complement human abilities, rather than substitute them, as seen in companies that combine software with human analysis to solve complex challenges.
Preface: Zero to One
- Creation is Singular (0 to 1): Creating something new takes the world from 0 to 1, resulting in something fresh and strange, unlike horizontal progress (1 to n) which copies familiar things.
- Avoid Copying Success: Future successful founders will not copy models of past triumphs (e.g., the next Larry Page won’t make a search engine).
- Technology is Miraculous: Technology, understood as any new and better way of doing things, is a “miracle” that allows humans to do more with less.
- Necessity of Creation: American companies must invest in the difficult task of creating new things (0 to 1) to avoid stagnation and failure.
- No Formula for Innovation: The paradox of teaching entrepreneurship is that a formula for success cannot exist, as every innovation is unique.
- Think from First Principles: Successful people find value in unexpected places by approaching business from first principles rather than relying on formulas.
- Startups Build the Future: New technology tends to come from new ventures (startups) rather than large, bureaucratic organizations or lone geniuses.
- Define the Startup: A startup is the largest group of people you can convince of a plan to build a different future.
- Stay Small to Think: Small size, rather than mere nimbleness, affords a startup the space to think and question received ideas.
- Globalization vs. Technology: Globalization is extensive progress (1 to n), while technology is intensive progress (0 to 1); technology matters more for the future.
Chapter 1: The Challenge of the Future
- The Contrarian Question: The critical question to ask is: “What important truth do very few people agree with you on?”
- Courage is Scarce: Brilliant thinking is rare, but courage is in even shorter supply than genius.
- Good Contrarian Answers: A good answer takes the form: “Most people believe in x, but the truth is the opposite of x”.
- Definition of the Future: The future is important not just because it hasn’t happened, but because it will be a time when the world looks radically different from today.
- Horizontal Progress: Horizontal progress, or globalization (1 to n), involves copying things that already work elsewhere, such as China copying 20th-century air conditioning.
- Vertical Progress: Vertical progress, or technology (0 to 1), means doing fundamentally new things, such as moving from a typewriter to a word processor.
- Globalization’s Limits: Spreading old ways to create wealth globally results in devastation, not riches; globalization without new technology is unsustainable in a world of scarce resources.
- The IT Progress Bubble: Since about 1970, technological progress has been limited, confined mostly to information technology.
- The Goal of Progress: The challenge today is to imagine and create the new technologies that can make the 21st century more prosperous.
- Startups as a Mission: Small groups of people “bound together by a sense of mission” (startups) have historically been the units that change the world for the better.
Chapter 2: Party Like It’s 1999
- Questioning Convention: Clear thinking requires questioning what we think we know about the past, particularly the distorted lessons learned from the dot-com crash.
- Anti-Business Models: During the dot-com mania (Sept. 1998–Mar. 2000), many companies embraced an “anti-business model” where losing money while growing was celebrated as an investment.
- Mania Context: The intense dot-com mania occurred because the “Old Economy” seemed unable to handle the challenges of globalization, making the internet seem like the only way forward.
- PayPal’s Initial Mission: PayPal aimed to create a new digital currency to replace the U.S. dollar, although their first product (money transfer via PalmPilots) failed.
- Exponential Growth Strategy: PayPal gained hundreds of thousands of users rapidly by paying people to sign up and refer friends, accepting exponential cost growth as sane given the clear path to profitability via transaction fees with a large user base.
- Peak Clarity: The market high of March 2000 was a peak of clarity where people looked far into the future and believed they could create valuable new technology.
- Dogmas of the Crash: The crash led to four harmful dogmas: proceed with small, incremental steps; stay lean and flexible (agnostic experimentation); improve on existing competition; and focus only on product, not sales.
- Contrarian Principles (Rebuttal to Dogmas): The opposite principles are usually more correct: risk boldness, a bad plan is better than no plan, competition destroys profits, and sales matters just as much as product.
- Need for Hubris: To build the next generation of companies, 1999-style hubris and exuberance may be necessary to pursue new technology.
- Think for Yourself: The most contrarian act is not rejecting the crowd’s madness, but asking how much of your knowledge about business is shaped by mistaken reactions to past mistakes, and thinking clearly from scratch.
Chapter 3: All Happy Companies Are Different
- Value Creation vs. Capture: Creating value is not enough; a company must also capture some of the value it creates to be valuable itself (e.g., Google captures more than airlines).
- Competition Destroys Profit: Under perfect competition, firms are undifferentiated, must sell at market price, and profits are competed away.
- Monopoly Defined: A monopoly is a company so excellent at what it does that no other firm offers a close substitute (e.g., Google in search since the early 2000s).
- Monopolist Lies: Monopolists lie to protect their profits by exaggerating the power of their non-existent competition and defining their market broadly.
- Competitor Lies: Non-monopolists lie by defining their market extremely narrowly to appear dominant, often focusing on trivial differentiating factors.
- Competition is Ruthless: Competitive environments push people toward ruthlessness or death, forcing focus on immediate margins instead of long-term planning.
- Monopoly Allows Ethics: Monopolists can afford to think about things other than making money, such as their workers, products, and ethics, since they are successful enough not to jeopardize their existence.
- Creative Monopolies Drive Progress: Creative monopolies are engines for societal betterment by inventing new and better things that give customers more choices (adding abundance).
- History of Progress: The history of progress is often one of better monopoly businesses replacing outdated incumbents.
- Monopoly is Success: Monopoly is the condition of every successful business, achieved by solving a unique problem; all failed companies are the same because they failed to escape competition.
Chapter 4: The Ideology of Competition
- Competition as Ideology: Competition is a pervasive ideology that traps people and distorts thinking, resulting in less gain the more people compete.
- Education for Competition: The educational system drives and reflects this obsession, turning highly capable individuals into conformists competing for conventional careers.
- Competition is Destructive: Competition is likened to war—allegedly necessary and valiant, but ultimately destructive.
- Shakespearean Conflict: In business, combatants often look alike and become obsessed with their rivals (like Microsoft and Google), losing sight of what truly matters.
- Costly Rivalry: Rivalry leads to costly battles and causes companies to overemphasize old opportunities and slavishly copy past successes (e.g., the mobile credit card reader rivalry).
- Hallucinated Opportunities: Competition can cause people to “hallucinate opportunities where none exist,” leading to wasteful conflicts like the online pet store wars.
- Avoid Destructive Rivalry: If a fight is not one worth fighting, everyone loses (e.g., Pets.com collapse).
- Merge if Necessary: If you cannot beat a rival, merging is preferable (e.g., the PayPal and X.com merger, which allowed them to survive the crash).
- Fight to Win: Where fighting is necessary, you should “strike hard and end it quickly,” accepting no middle ground.
- Business Sanity: Recognizing competition as a destructive force is necessary to stay sane and avoid being driven by pride or misplaced honor.
Chapter 5: Last Mover Advantage
- Cash Flow Defines Value: A great business is defined by its ability to generate cash flows far into the future, which is why a loss-making Twitter was valued far higher than the profitable New York Times.
- Opposite Trajectories: Low-growth businesses derive most value near-term; technology companies follow the opposite path, often losing money early, with most value coming 10 to 15 years later.
- Durability Over Growth: Entrepreneurs must focus on durability—the critical question is whether the business will still be around a decade from now—rather than short-term growth metrics.
- Proprietary Technology Advantage: Proprietary technology is the most substantive advantage because it makes the product difficult to replicate.
- 10x Better Rule: Proprietary technology must be at least 10 times better than its closest substitute to gain a real monopolistic advantage and escape competition.
- Network Effects: Network effects (a product becoming more useful as more people use it) are powerful, but the product must be valuable to its very first, small group of users.
- Economies of Scale: Monopoly businesses get stronger as they grow by spreading fixed costs over greater quantities of sales (especially software startups with near-zero marginal costs).
- Branding Requires Substance: A strong brand reinforces a monopoly, but it must be based on fundamental advantages like technology, scale, and network effects, not branding alone.
- Start Small and Monopolize: Startups should always “err on the side of starting too small” because it is easier to dominate a niche market, avoiding the pursuit of 1% of a huge market.
- Last Mover Advantage: It is better to be the last mover—making the final great development in a market—than the first mover, by dominating a small niche and gradually expanding to adjacent markets.
Chapter 6: You Are Not a Lottery Ticket
- Luck vs. Design: The success of serial entrepreneurs (like Jobs or Musk) challenges the idea that success is mainly luck, supporting the belief in planning and skill.
- Mastering Chance: Earlier generations (from the Renaissance through the 1960s) believed in making their own luck by mastering, dominating, and controlling chance through hard work and planning.
- Definite vs. Indefinite Future: You can treat the future as definite (knowable and shapeable) or indefinitely uncertain (ruled by randomness).
- Indefinite Dysfunctions: An indefinite attitude leads to process trumping substance, where people collect diverse options (e.g., omnicompetent résumés) but prepare for “nothing in particular”.
- Definite Optimism: This view (U.S., 1950s–1960s) holds that the future will be better if people plan and work to make it so, evidenced by massive infrastructure and engineering projects.
- Indefinite Optimism: This view (U.S., 1982–Present) expects the future to be better but without specific plans; professionals in finance, law, and consulting rearrange existing assets rather than creating new ones.
- Finance and Optionality: Finance epitomizes indefinite thinking, preferring diversification and “unlimited optionality” (money is valued more than anything you could do with it).
- Politics of Insurance: Modern government has become indefinite, focusing on providing insurance and transfer payment programs (Medicare, Social Security) rather than coordinating complex solutions.
- Intelligent Design: Iteration (the “lean startup”) without a bold plan won’t take a company from 0 to 1; in startups, “intelligent design works best”.
- Rejecting Chance: A startup is the largest endeavor over which an individual can have definite mastery, allowing one to reject the “unjust tyranny of Chance” and plan for the future.
Chapter 7: Follow the Money
- The Power Law: The power law (Pareto principle) states that small minorities achieve disproportionate results; differences between companies follow this distribution.
- Venture Returns are Skewed: Venture returns do not follow a normal distribution but a power law, meaning a small handful of companies radically outperform all others.
- VC Secret: The biggest secret in venture capital is that the best investment in a successful fund equals or outperforms the entire rest of the fund combined.
- VC Rule 1: VCs should only invest in companies that have the potential to return the value of the entire fund.
- VC Rule 2: Because Rule 1 is so restrictive, there can’t be any other rules.
- Avoiding Lottery Thinking: If VCs shift focus from the substance of a business to a diversified hedging strategy, they start buying lottery tickets, which rarely works.
- Disproportionate Impact: Despite being a small fraction of the economy, venture-backed companies disproportionately propel the entire economy, creating 11% of private sector jobs.
- Life is Not a Portfolio: Individuals should not diversify their lives by keeping dozens of equally possible careers ready; rather, they should focus relentlessly on one valuable thing.
- The Cost of Starting Up: People who understand the power law will hesitate to start their own company if they realize how valuable it is to join the very best company early and own a small percentage.
- Singularity of Importance: If starting a company, remember the power law means the most important factors are singular: one market, one distribution strategy, and specific moments matter far more than others.
Chapter 8: Secrets
- Secrets Enable Contrarianism: Contrarian thinking (finding important truths few agree on) only makes sense if there are still valuable “secrets” left in the world.
- Secrets are Hard but Doable: A valuable company is built on a secret: something important and unknown, which is hard to achieve but doable, distinguishing it from easy conventions or impossible mysteries.
- Rejection of Secrets: Much of modern society (e.g., hipsters, fundamentalists, free marketeers) acts as if all hard problems have been solved, or the remaining ones are mysteries, removing the middle ground of hard truths.
- Societal Trends Against Secrets: Four trends conspire against belief in secrets: incrementalism, risk aversion (fear of controversy), complacency (collecting rents), and “flatness” (global competition implies everything is already discovered).
- Market Inefficiency: Disbelief in secrets leads to faith in efficient markets (e.g., housing bubbles), but market inefficiencies (or hidden injustices) prove secrets exist.
- Belief in Secrets: If you assume a hard problem is impossible, you will never attempt it; faith in secrets is an effective truth.
- Hidden Opportunities: Great companies are often built on open but unsuspected secrets about how the world works (e.g., Airbnb and Uber harnessing spare capacity).
- Nature vs. People Secrets: There are secrets of nature (undiscovered physical laws) and secrets about people (things they hide or don’t know about themselves); secrets about people are underappreciated.
- Where to Look: The best place to look for secrets is where no one else is looking, often in fields that matter but haven’t been fully institutionalized (e.g., nutrition).
- Company as Conspiracy: A great company is a conspiracy to change the world, built around a secret that is only shared internally with fellow conspirators (the team).
Chapter 9: Foundations
- Thiel’s Law: A startup that is messed up at its foundation cannot be fixed; beginnings are qualitatively different from what comes later.
- Co-founder Marriage: Choosing a co-founder is like getting married; founders should share a “prehistory” and complementary skills, and founder conflict is as destructive as divorce.
- Need for Alignment: Companies need a structure to keep everyone aligned for the long term, recognizing that “men aren’t angels”.
- Three Roles of Misalignment: Misalignment can occur between Ownership (equity holders), Possession (day-to-day runners), and Control (board).
- Small, Effective Boards: A board of three is ideal, and should never exceed five for a private company, as a small board ensures effective communication and oversight.
- Full-Time Commitment: Everyone involved, especially employees, should be full-time, as part-time workers or consultants are fundamentally misaligned and focused on near-term value.
- Low CEO Salary: A CEO of an early-stage, venture-backed startup should earn a modest salary (no more than $150,000) to incentivize focusing on increasing the company’s overall value.
- Cash is the Present: High cash compensation, even in the form of bonuses, encourages short-term thinking and claiming value from the company as it exists today.
- Equity is the Future: Equity (part ownership) is the one form of compensation that effectively orients people toward creating future value, as it rewards long-term commitment.
- Extend the Founding: Getting the founding moment right allows a company to steer its distant future toward creation, potentially extending its “founding” indefinitely.
Chapter 10: The Mechanics of Mafia
- Culture is Identity: Company culture is not superficial perks (sushi chefs, Ping-Pong) but the company itself; “every company is a culture”.
- Long-Term Relationships: Since time is valuable, employees should work with people who envision a long-term future together, creating durable relationships rather than transactional exchanges.
- Recruiting is Core: Recruiting should never be outsourced, and the goal is to hire people who are talented and specifically excited about working with your team and mission.
- Specific Mission Pitch: To attract talent, explain why your mission is compelling—not why it’s important generally, but why you are doing something important that no one else will get done.
- Avoid the Perk War: Promise what others cannot: the opportunity for irreplaceable work on a unique problem alongside great people, rather than relying on perks to sway candidates.
- The Startup Uniform: Externally, everyone should be “different in the same way”—a tribe of like-minded people fiercely devoted to the company’s mission (e.g., company T-shirts).
- Internal Similarity: Early staff should be personally similar to enable quick and efficient work based on shared understanding (e.g., PayPal’s team were all “the same kind of nerd”).
- One Unique Role: Internally, every person should be responsible for doing just one thing, evaluated only on that one thing, which reduces conflict and internal competition.
- Internal Peace: Eliminating internal conflict is crucial because “internal conflict is like an autoimmune disease” that makes a startup vulnerable to outside threats.
- Cults vs. Consultants: The best startups are like slightly less extreme cults—fanatically right about a secret outsiders have missed—as opposed to the nihilism of consultants.
Chapter 11: If You Build It, Will They Come?
- Sales Matters: Sales (distribution) is crucial; the “Field of Dreams conceit” (build it and they will come) is a bias held by engineers who prefer building cool stuff over selling it.
- Sales is Hidden: Sales is often underestimated because effective sales and distribution work best when hidden; we only notice awkward, obvious (bad) salesmen.
- Sales Distinguishes Superstars: Sales ability, or persuasion, distinguishes superstars from also-rans in every field, including law, academia, and finance.
- Distribution is Product Design: If you invent something new but fail to invent an effective way to sell it, you have a bad business; distribution must be essential to the product design.
- CLV vs. CAC: Effective distribution requires that the Customer Lifetime Value (CLV) must exceed the Customer Acquisition Cost (CAC).
- Distribution Continuum: Distribution methods fall on a continuum based on average deal size: Complex Sales (high price, seven figures), Personal Sales (10k–100k), Marketing/Advertising (low price, mass appeal), and Viral Marketing (CAC near $1).
- Complex Sales: For large deals ($7M+), buyers want to speak to the CEO, meaning complex sales works best when the CEO (like Elon Musk or Alex Karp) focuses on relationship building.
- Distribution Doldrums: There is a “dead zone” for products priced such that they are too expensive for mass marketing but too cheap to justify a personal sales effort (e.g., $1,000 inventory software).
- Viral Growth: Viral marketing is fast and cheap, achieved when a product’s core functionality encourages users to invite friends (e.g., PayPal’s growth via eBay PowerSellers).
- The Distribution Power Law: Distribution follows a power law: you must get just one distribution channel to work powerfully; trying several channels without mastering one leads to failure.
Chapter 12: Man and Machine
- Computers are Complements: The crucial insight is that computers are complements for humans, not substitutes; the most valuable businesses empower people with technology.
- Categorical Differences: Humans possess intentionality and judgment; computers excel at efficient data processing, meaning men and machines are categorically different and good at different things.
- Technology vs. Globalization: Unlike globalization (which involves substitution and competition for resources), technology offers gains from working with non-competing tools.
- Man-Machine Symbiosis: Building a great business involves man-machine symbiosis, which yields dramatically better results than either humans or computers alone.
- The Igor System: PayPal solved its fraud problem by combining computer flagging algorithms with human analysts who made final judgments, demonstrating a successful hybrid approach.
- Palantir’s Mission: Palantir was founded to apply the human-computer hybrid approach (using software to empower analysts) to difficult problems like identifying terrorist networks and financial fraud.
- Enhancing Professionals: Better technology in fields like law, medicine, and recruiting (e.g., LinkedIn) won’t replace professionals; it will allow them to do even more by enhancing their capabilities.
- The Ideology of Replacement: Computer scientists are often trained to work on projects that replace human efforts (e.g., machine learning), leading to an overemphasis on substitution.
- Big Data is Dumb Data: Computers can find patterns (big data) but lack human judgment to compare patterns or interpret complex behaviors; actionable insights require a human analyst.
- The Right Question: Future valuable companies will ask: “how can computers help humans solve hard problems?” rather than focusing on what problems can be solved with computers alone.
Chapter 13: Seeing Green
- The Seven Questions: Cleantech companies failed largely because they neglected one or more of the seven questions every business must answer: Engineering, Timing, Monopoly, People, Distribution, Durability, and Secret.
- No 10x Improvement: Cleantech rarely produced proprietary technology 10 times better than substitutes; marginal improvements (2x) often translated to no improvement in the real world.
- Poor Timing: Cleantech entrepreneurs misjudged the market timing; unlike IT (which grew exponentially), energy technology like solar cells had advanced slowly and linearly since the 1950s.
- Competitive Markets: Entrepreneurs mistakenly emphasized the “trillion-dollar markets” in energy, failing to see that huge markets mean “ruthless, bloody competition”.
- Monopoly Confusion: Cleantech founders rhetorically shrank their markets to seem differentiated, yet asked for valuations based on huge, competitive global markets they couldn’t possibly dominate.
- Nontechnical Teams: Many failing cleantech companies were run by “salesman-executives” good at raising capital but bad at technical execution; real technologists wear T-shirts and jeans.
- Distribution Neglect: Many companies (like Better Place) failed because they neglected distribution and customer experience, believing their technology spoke for itself.
- Durability Failures: Companies failed to answer the Durability Question by anticipating competition (cheap Chinese manufacturing) or market shifts (like the rise of fracking).
- Conventional Secrets: Cleantech lacked unique secrets, relying instead on the conventional truth that the world needs cleaner energy, leading to hundreds of undifferentiated products.
- Tesla’s Success: Tesla succeeded by starting with a tiny niche (high-end electric sports cars), integrating superior technology, and building a unique brand around the secret that cleantech was a social/fashion imperative.
Chapter 14: The Founder’s Paradox
- Extreme Traits: Successful founders often exhibit extreme and contradictory traits (e.g., cash poor/millionaire, insider/outsider, hero/villain), appearing to follow an inverse normal distribution.
- The Exaggeration Cycle: Founders often become more extreme due to a reinforcing cycle: they are different, they develop traits, they exaggerate them, and others exaggerate them further (e.g., Richard Branson).
- Founders as Mythology: Extreme founder figures, like mythical heroes (Romulus, Oedipus), serve as vessels for public sentiment and memory.
- Founders as Scapegoats: Celebrated figures are often set up to be scapegoats, worshipped amid prosperity and blamed for misfortune, which explains the dramatic falls of many famous individuals.
- The Cost of Scrutiny: Success often attracts highly focused attacks (legal or public); Bill Gates stepped down as CEO of Microsoft after intense legal scrutiny deprived the company of his full engagement.
- Irreplaceable Value: Steve Jobs’s return to Apple demonstrated the irreplaceable value of a founder’s singular vision, leading the company to become the most valuable in the world after experienced executives had failed.
- Feudal Monarchies: Companies that create new technology often resemble feudal monarchies, where a unique founder makes authoritative decisions and plans ahead for decades.
- Founder’s Greatest Danger: The single greatest danger for a founder is becoming so certain of his own myth that he loses his mind.
- Business’s Greatest Danger: An equally insidious danger for every business is losing all sense of myth and mistaking disenchantment for wisdom (leading to incrementalism).
- Founders Empower Others: Founders are important because a great founder can bring out the best work from everyone at his company, rather than being an independent “prime mover”.
Conclusion: Stagnation or Singularity?
- Four Future Patterns: History can be modeled according to four patterns: Recurrent Collapse, Plateau, Extinction, or Accelerating Takeoff (Singularity).
- The Plateau Expectation: Conventional wisdom expects the world to converge toward an economic plateau similar to rich countries today, characterized by more globalization and sameness.
- The Danger of Stagnation: Without new technology to relieve competitive pressures, stagnation will intensify economic competition and likely erupt into conflict, leading to extinction.
- Accelerating Takeoff: The most desirable possibility is an accelerating takeoff toward a much better future (the Singularity), driven by new technologies.
- Future Is Not Automatic: The future won’t happen on its own; we cannot assume it will be better and must actively work to create it today.
- The Stark Choice: Humanity faces a stark choice between the two most likely long-term scenarios: nothing (stagnation leading to conflict/extinction) or something (takeoff/singularity).
- Seize Unique Opportunities: Achieving a cosmic singularity is less important than seizing the unique opportunities we have to do new things in our own working lives.
- The Singular Moment: Everything important—the universe, your company, your life, and the present moment—is singular.
- The need for Technology: The world truly needs new technology because globalization without it is unsustainable and cannot replicate prosperity.
- Micro Scale Action: Entrepreneurs cannot benefit from macro-scale insight (like the need for energy solutions) unless their plans start at the micro-scale by finding and dominating a specific niche.
Final Conclusion: 10 Most Important Ideas from the Book
- Go from 0 to 1 (Technology over Globalization): Creation (vertical/intensive progress) is the source of new wealth and must be prioritized over copying (horizontal/extensive progress/globalization), which is unsustainable without new technology.
- Monopoly is the Goal: Competition destroys profits; every successful business must earn a monopoly by solving a unique problem that no other firm can closely substitute.
- Build a Durable Monopoly: A monopoly must be defensible based on proprietary technology (10 times better than substitutes), network effects, economies of scale, and strong branding built on substance.
- Start Small, Scale Later: To achieve dominance, a startup must begin by monopolizing a very small niche market and then gradually expand into adjacent, slightly broader markets (Last Mover Advantage).
- Embrace Definite Planning: Reject the “indefinite optimism” prevalent today; success requires a definite plan for building the future, recognizing that intelligent design, not mere iteration or luck, works best for startups.
- The Power Law is Reality: Returns in business are severely unequal; entrepreneurs and investors must focus intensely on the singular effort or investment that has the potential to yield exponentially greater value than all others.
- Find the Secret: Every great business is built around a “secret”—an important, unknown truth about nature or people that others have missed—and the company must act as a conspiracy to change the world based on that secret.
- Fix the Foundation: Bad decisions made early on in a startup cannot be fixed later; founders must correctly choose partners, set a small board structure, mandate full-time commitment, and align incentives through equity compensation.
- Sales Matters as Much as Product: The “best product doesn’t always win”; distribution (sales and marketing) is critical, and a company must identify and master only one highly effective distribution channel.
- Man and Machine Symbiosis: Computers are tools and complements to humans, not substitutes; the most valuable companies will be built by empowering people with technology to solve hard problems, rather than trying to automate humans out of the loop.